We have even tested sending the same file to the privat mail on the device and having no issues opening. We use the Samsung email app for exchange it is a lot better than the Gmail app.
Not helpful per say but there are more settings and option like download attachments only on WiFi within the app. I have already tried the samsung app. I don't know if you still encounter the problem, but in my case it was caused by my adblocker Block This! I couldn't download attachments from either Google Drive app or Gmail, but it worked after i whitelisted them in my adblocker app. To continue this discussion, please ask a new question. Adam CodeTwo. Get answers from your peers along with millions of IT pros who visit Spiceworks.
Hi, Recently some of my mail users have reported that they no longer can download attachment from mails in the gmail app on android phones and this is only the case with their Exchange mail and not their private gmail account.
You can give your Gmail a complete account restart, too. The simplest way to do this is to remove your Google account and re-add it afterward. Is Gmail even the problem? Try testing other apps or websites to see if they work. You can do something as simple as launching Google and searching for anything. Are other devices working? Check, if you have any. If nothing else works, you might be off the grid. Start by checking if Airplane Mode is on.
Try restarting it. More: Is Wi-Fi not working for you? Here are some fixes. Cache and data help keep things running, but they can get corrupted. Just keep in mind that clearing data will eliminate all info, such as your account and settings.
Also read: 13 tricks and tips to speed up Android. Often, browser extensions or applications can interfere with Gmail as well.
If Gmail works there, try disabling browser extensions one by one until you find the culprit. Need more help with your Google problem? Is Gmail not working? Try these fixes! Update: Issues in Europe Don't panic! We're here to help you fix Gmail. How To By Ankit Banerjee. Is Gmail down? Remove your Google account Check your internet connection Clear the cache and data Your browser might not be supported It could be extensions.
Also read: How to set up a Google account Close and reopen Gmail. Make sure Sync Gmail is on Sometimes, we mess up settings on accident. Open the Gmail app. Tap on the 3-line menu button on the top-left corner. Go into Settings. To switch the networks, pull down the notification shade of your device and tap on the Wi-Fi icon to switch it off. Now look for the Mobile data icon and switch it on.
Once you have switched the internet access, restart your device and then go to Google Play to resume the app download. Check if the problem you were facing has been fixed. Download manager facilitates the downloading of all the apps. You must ensure that it is On so that your apps can be downloaded successfully from the Play Store. To check if Download Manager is On or not, you should head into the Settings menu of your device and then go to the Apps or Application Manager.
Now you will notice tabs on the top of the screen. Swipe right or left to go to the tab that says All. Look for Download Manager under this section and tap on it to determine whether it is enabled or disabled. Those users who find it disabled, tap on the Enable option to Enable Download Manager and then download the apps again.
Wiping the cache for Google Play can solve a few problems related to the Play Store. Cache files store information that helps your device load the application quickly. These files are recreated once you reaccess the application. The Data files of an application store data that includes all information saved on the app like high scores, usernames, and passwords. When the data files are deleted, you must make sure that you write down any important information before deleting the files.
Go back to the app store and check if the apps begin to download now. If the problem is not fixed yet, then delete the data files by going through the same steps, and then instead of tapping on Clear Cache, you must tap on Clear Data.
You will notice a warning that will tell you that all data will be deleted. Press Ok to confirm and then open the Play Store to look for the app and begin the download. Check if this helps you fix the problem on your Android device. Google Play Services is the process through which your applications communicate with various sections of your device.
It enables sync and ensures that push notifications are sent to the device apps on time. Google Play Services plays an essential role in the working of applications. A problem in the cache or data files of the Play Services can cause a problem when it comes to downloading the applications from the Play Store. Once the cache files have been wiped, check if the problem is fixed. If you can still download apps from the Play Store, then follow the same steps to return to the screen from where you cleared the cache.
This time, you must tap on Clear Data to delete the data. You will notice a warning on your screen. Tap on OK to confirm deleting the data. The data synchronization of your device that allows the syncing of data can help you solve the problem.
Several readers found this to be an easy way of resolving their apps not downloading from the Play Store. Once you have completed this step, go back into Google Play Store and check if the app is being downloaded now. Once the new updates are installed, your device will automatically restart. After the restart, check if the apps are being downloaded to your device now.
Resetting the Google Account can help you solve the problem of your Android not downloading the apps. When you reset the account, you will be deleting the entire account and starting all over again. It means you should know your Google Account username and password. If you do not have these details, then you will not be able to add the account back to your device again. The Google account will be removed entirely from your device, and it will be added all over again.
If you have more than one Google accounts on your device, then make sure you remove all the Google account.
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